Return and Refund Policy

Return and Refund Policy
At Mahr Inc., we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled for your convenience.

1. Return Eligibility
We offer a 30-day return period, meaning you have 30 days from the date you receive your order to initiate a return.

To be eligible for a return:

  • The item must be in the same condition as when it was received

  • Unused, unworn, and with original tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return
To begin your return process, please contact us at:
service@bravivora.com

Once your return request is approved, we will:

  • Provide a return shipping label

  • Give you instructions on how and where to send the item

Important:
Items returned without prior authorization will not be accepted.

If you have any questions regarding the return process, feel free to contact us at service@bravivora.com.

3. Damages & Issues
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, reach out to us immediately, and we will work with you to resolve the issue.

4. Exceptions / Non-Returnable Items
Certain items are non-returnable, including:

  • Perishable goods (such as food, plants, or flowers)

  • Custom or personalized products

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping charges

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us prior to initiating the return.

5. Exchanges
For a quick replacement:

  • Return the original item

  • Once the return is processed, place a new order for the replacement item

6. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.

If the return is approved:

  • Refunds will be processed to your original payment method

  • Please allow up to 10 business days for the refund to be processed

Please note that your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since the approval of your refund, please contact us at service@bravivora.com.

7. Return Address
Please do not send items back without receiving a return shipping label from Mahr Inc..

Return Address:
Mahr Inc.
11135 S Knott Ave #H
Cypress, CA 90630